All our exterior glazed products are covered by a 5 year guarantee as standard. This covers defective parts and/or labour with the exception of the Pinboard core and fabric coverings*, and is based on normal operating conditions within the UK and Republic of Ireland.

Powder Coated finishes are applied to the standards of the powder coating suppliers. Colour fastness and corrosion resistance is dependent on the location and atmospheric conditions. Therefore our guarantee
is limited to corrosion resistance only in line with our powder coating suppliers’ specifications, with the following provisions:

  1. Products with Powder Coated finishes that are installed within 1 mile of a coastal location** must also have the extra coastal intermediate primer protection applied to the external finish.
  2. Products with Satin Silver, Polished Gold or Polished Silver finishes that are installed within 1
    mile of the coast must also have the additional clear Powder Coating applied to the external finish.

The guarantee is offered on the basis that any faulty product is returned to the factory to assess and/or remedy, with prior written agreement of the manufacturer. Photographic evidence may be required before the product is returned. The 5 year guarantee does not cover consequential losses or expenses. If the product has been modified or tampered with other than as expressed in the instructions, or notified and agreed by the manufacturer, the manufacturer reserves the right to void the guarantee.

In order to uphold your guarantee, please ensure the products are:

  1. Installed as directed in the instructions we provide
  2. Well maintained using guidance information stated on the instructions
  3. Cleaned regularly using guidance information stated on the instructions

Frequency of cleaning will depend on local conditions, but the minimum recommendation is twice a year. In most cases regular cleaning will also help your product last beyond the 5 year guarantee.

* Please note that Coloured Magnetic Inserts offer a much greater durability than fabric coloured Pinboards, especially in their colour fastness.

** As well as highly industrial locations or any other locations with high levels of Sulphur Dioxide in the atmosphere.